Refund policy

Return & Refund Policy

Last Updated: September 6, 2026

At Saree Wala, we want you to be satisfied with your purchase. If you receive a product that is damaged, defective, incorrect, or significantly different from what you ordered, we are here to assist you.

1. Return Eligibility

We accept return requests within 7 days of delivery.

To be eligible for a return:

  • The product must be unused and unworn.

  • The product must remain in its original condition and packaging.

  • All original tags, labels, and accessories must be intact.

  • The product must not have been washed, altered, stained, damaged, or otherwise used.

  • The return request must be submitted within 7 days from the date of delivery.

Products that do not meet these conditions may not be eligible for return.

2. Damaged, Defective or Incorrect Products

Please inspect your order immediately after delivery.

If you receive:

  • A damaged or defective product

  • The wrong product

  • A significantly different colour or design from the product ordered

  • A manufacturing defect

please contact us within 24 hours of delivery.

You may be required to provide clear photographs and/or an unboxing video showing the package and product for verification.

After reviewing the issue, we will provide the appropriate resolution.

3. Non-Returnable Situations

Returns may not be accepted for:

  • Products that have been worn, washed, altered, or used

  • Products damaged after delivery due to improper handling

  • Products without original tags or packaging

  • Products returned after the applicable return period

  • Minor colour variations caused by different screens, displays, or lighting conditions

  • Minor variations inherent to the fabric, printing, weaving, or manufacturing process

4. Return Process

To request a return, contact us on WhatsApp with:

Order Number:
Reason for Return:
Photographs/Videos of the Product:

Our team will review your request and, if approved, provide instructions for returning the product.

Please do not send any product back without receiving return instructions from Saree Wala.

5. Refunds

Once the returned product is received and inspected, we will notify you whether the refund has been approved.

If approved, the refund will be processed to the original payment method, where applicable.

The time taken for the refund to appear in your account may vary depending on your bank, payment provider, or card issuer.

For Cash on Delivery (COD) orders, we may request the customer's bank or payment details required to process an approved refund.

6. Return Shipping Charges

If the return is due to a wrong, damaged, or defective product, Saree Wala will determine the appropriate return-shipping arrangement.

For other eligible returns, return shipping charges may be borne by the customer.

Any applicable charges will be communicated before the return is processed.

7. Order Cancellation

Cancellation requests should be made as soon as possible after placing an order.

Once an order has been shipped or handed over to the delivery partner, cancellation may no longer be possible. In such cases, the customer may need to follow the applicable return procedure.

8. Exchanges

Exchange requests are subject to product availability and the eligibility requirements of this policy.

If the requested replacement is unavailable, we may provide another appropriate resolution.

9. Refund Exceptions

Saree Wala reserves the right to reject a return or refund request where the product does not meet the conditions stated in this policy or where there is evidence of use, alteration, damage, or misuse after delivery.

10. Contact Us

For return, refund, exchange, or order-related assistance, please contact us on WhatsApp:

WhatsApp: +91 82528 92297

When contacting us, please provide your Order Number, reason for the request, and relevant photographs/videos.

Saree Wala

Sarees That Define Class.